All we need is
The Challenge
As corporations move to more streamlined, packaged, cloud-based solutions there tends to be an initial belief that there will be minimal need for UX activities, since the solutions will be implemented “Out-of-the-Box”. The reality tends to be more of a configured approach to implementing these solutions, using built-in workflow tools, in a manner that ensures forward compatibility with future releases. Within these configured approaches are several interactions and micro-interactions that should be approached from a holistic user-centered perspective.
Overview
Engaged primarily as a sole UX designer, to learn and understand technical landscape and system constraints in order to test and recommend configuration and design for maximum user task effectiveness. Successfully collaborated with team members, including engaging in Agile coaching, helping reduce development time and working to ensure user delight. Collaborated with teams of sizes ranging from a single developer to multiple SCRUM teams across geographies. Real-time technical collaboration to ensure appropriate alternatives are implemented when constraints are found. Examples of solutions including existing custom applications, SalesForce (Classic and Lightning), Adobe Experience Manager, other CMS solutions.
My Role
User Experience Lead
Scope of Work
UX Strategy and Planning
Compiling user lists and defining role structures. Creating UX project plan. Updating user personas and user journey maps.
User Research
Initial scope of user research included content audits and UX expert reviews as well usability and user observation sessions.
UX Prototyping
Working with development teams to install and configure sandbox environments so that the actual software product can be tested and user can be observed using it to accomplish their goals. As needed, varying fidelity prototypes can also used as working models as well.
Technical Collaboration
Actively engaging in product development and implementation such that any design guidelines are adequately modified as necessary, while maintaining the intended experience.
The UX Approach
Cross-Team Communications - Defining OOTB
Cross-Team Communications - Why the move to OOTB
Rounds of Contextual Inquiry
The Result
